Posts tagged with ‘customer’

  • When Automation Hurts Your Customers

    Automation and Customers

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    http://toughthingsfirst.com/wp-content/uploads/Ray-Rob-Automation01.mp3Automation could be a good thing for a company, but transparent cost cutting that frustrates your customers may backfire....

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  • When Customers Leave

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    http://toughthingsfirst.com/wp-content/uploads/Episode-69-Ray-Guy-when-customers-leave.mp3There seem to be two different types of customer defection problems. Big, sudden, critical client losses and slow trickles....

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