We all lose when an atmosphere of anger, hostility or contention prevails.  Ray Zinn’s company, Micrel, was built in part on a culture of respecting the dignity of every individual, which led to Micrel having an employee turn-over rate half that of his industry. Micrel was somewhat legendary as a civil place to work. In this episode, Ray discusses anger, hostility and contention between people, where does it come from, how it hurts an organization, and a what leader can do to mitigate it to create a win-win situation.